Privacy Policy

We process your personal data mainly for the following reasons:

•  browse our website, benefit from our services and so that we can respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms of use and our legitimate interest in providing you with the best possible service.

•  to be kept informed of our latest offers and events by email and telephone, on the basis of our legitimate interest in retaining our customers and on the basis of your consent, in the event that you are not yet a customer of our services.

•  manage any outstanding payments, on the basis of our legitimate interest in obtaining consideration for the provision of our service and on the basis of our general terms and conditions.

•  follow us and comment on our publications on social networks on the basis of our legitimate interest in having a dedicated page on social networks.

•  receive our newsletter informing you of all the latest news about our services on the basis of our legitimate interest in building customer loyalty.

•  take part in our competitions on the basis of our general conditions for competitions and our legitimate interest in offering competitions to customers and prospective customers.

•  manage our customer service on the basis of the performance of the contract and our legitimate interest in responding as effectively as possible to your requests and complaints.

•  carry out satisfaction surveys on the basis of our legitimate interest in offering you a quality service.

• apply for a position at Mizou on the basis of discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.

•  operate the videos on our site on the basis of our legitimate interest in offering you content in video format.

•  make an appointment with our teams on the basis of our legitimate interest in offering you a means of easily making an appointment with us.

•  record the conversations we have with you in order to improve our customer service, on the basis of your prior consent and our legitimate interest in improving the quality of our service and training our staff.

We have summarised the categories of personal data and their respective retention periods below:

•  Professional identification data (e.g. surname, first name, position, company, etc.) and contact details (e.g. e-mail address and business telephone number, etc.) kept for the entire duration of the service, plus the statutory limitation periods, which are generally 5 years.

•  When there is confusion between the name of your organisation and your personal name (e.g. auto-entrepreneur, VSE, etc.), economic and financial data (e.g. bank account number, verification code, etc.) kept for the time required for the transaction and for managing invoicing and payments, plus the statutory limitation periods, which are generally 5 to 10 years.

•  Telephone number for our commercial telephone prospecting campaigns kept for a maximum of 3 years from the last contact we had with you.

•  Email address, kept for a maximum of 3 years from the last contact we had with you as part of our email prospecting campaigns, and kept until the end of your subscription to receive our newsletter.

•  The information on your CV and covering letter will be kept for the duration of the recruitment process and for 2 years from the date of your application.

•  Statistical data relating to the viewing of our videos, which is anonymised and stored indefinitely.

•  Connection data (e.g. logs, IP address, etc.) kept for 1 year.

•  Voice recorded during conversations we have with you in order to improve our customer service. This information is kept for a maximum of 6 months from the end of the call and 5 years for transcriptions.

•  Cookies are generally kept for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookies policy, which can be accessed at any time on our website.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to communicate it to you. At the most, we may only keep anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are obliged to keep all your personal data for the duration of the case, even after the retention periods described above have expired.

The applicable data protection regulations give you specific rights which you can exercise, at any time and free of charge, to control the use we make of your data.

•  The right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the confidentiality of correspondence.

•  The right to rectify any personal data that is incorrect, obsolete or incomplete.

•  The right to object to the processing of your personal data for commercial prospecting purposes.

•  The right to request the deletion ("right to be forgotten") of your personal data that is not essential for the proper functioning of our services.

•  The right to limit your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.

•  The right to data portability, which allows you to recover part of your personal data so that it can be easily stored or transmitted from one information system to another.

•  The right to give instructions on what should happen to your data in the event of your death, either through you or through a trusted third party or beneficiary.

For a request to be taken into account, it must be sent directly by you to dpo@mizou.com. Any request that is not made in this way cannot be processed.

Requests cannot come from anyone other than you. We may therefore ask you to provide proof of identity if there is any doubt about the identity of the person making the request.

We will respond to your request as quickly as possible, subject to a maximum of three months from receipt if the request is technically complex or if we receive many requests at the same time.

Please note that we can always refuse to respond to any excessive or unfounded request, particularly if it is repetitive.